Assessment of Pharmaceutical Service Quality Provided in Bishoftu General Hospital and Community Pharmacies at Bishoftu, Eastern Shoa, Ethiopia

Kibru Sime Kebede, M.N.S.V.V.R.M. Vijaya, Magharla Dasaratha Dhanaraju and Thirumurugan Gunasekaran

Activities of pharmacists and quality of pharmaceutical services given in Bishoftu General Hospital (BGH) and 13 Community Pharmacies (CP) in Bishoftu town, Ethiopia were assessed. A cross-sectional study was conducted to all pharmacists working in Bishoftu town, Oromia State, Ethiopia during March 15 to April, 30 2014 by interview through self- structured questionnaires and participation observations of the dispensing process. A Total of 55 (100%) pharmacists were participated. Out of which 13 (23.6%) of respondents were from BGH and 42 (76.4%) were from CP. Computer 13 (100%) and leaflets 23 (54.8%) were the main sources used for updating drug information. Most of pharmacists made discussion with prescribers 10 (76.9%) and simply dispense 32 (76.2%) and 6 (46.2%) and 7 (16.7%) of pharmacists made a correction to occur errors in hospital and CP, respectively. The availability of drug information updating sources was rarely found in CP and the number of pharmacists in CP was little number when compared to hospital pharmacy. The main causes for a dispensing error for both hospital and community pharmacists were unclear prescription from the prescriber.

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